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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jon Bourke

July 6, 2026

5  out of  5
rating by Jon Bourke
"I came to Lauren in Emily Beck's State Farm office located in my condo building, needing some real attention to a case/claim which had stalled with State Farm under the watch of my (then) current agent. I had a long, detailed account to tell and was in need of an agent who could understand those details and my own position with regards to what should have taken place in the handling of the claim, versus what had actually happened to date. It wasn't easy, but Lauren listened, understood and agreed to help unravel those details and push forward with a proper resolution. Best thing I could have done is sit down at her desk and decide to tell my story."
We responded:
"Thank you for taking the time to leave us a review, Jon! I'm really happy to hear that Lauren was able to provide the attention and understanding you needed to move your claim forward. It's great to know that sitting down with her made a positive difference for you. We're always here to help if anything else comes up!"
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Charlotte Snyder

July 6, 2026

5  out of  5
rating by Charlotte Snyder
"Banks Plowden at State Farm was incredibly helpful in assisting me with getting my health insurance policy set up. He was professional, knowledgeable, and made the entire process easy to understand. I really appreciated his patience and willingness to answer all of my questions. Excellent service all around!"
We responded:
"Thank you, Charlotte! I'm happy to hear that Banks was able to assist you with setting up your health insurance policy. It's great to know he made the process clear and was there to answer all your questions. We appreciate your feedback and support! Let us know if we can help with anything else!"
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Cane 718

July 5, 2026

5  out of  5
rating by Cane 718
"Emily Beck - State Farm Insurance Agent is highly recommended, and I'm writing to share my appreciation for Lauren Burge. Over the years, Lauren has provided fantastic professional service and has been absolutely amazing to work with.

She is extremely knowledgeable, helpful, and professional, consistently going above and beyond to assist me. I highly recommend Lauren for any insurance needs.

Thank you, Lauren, for all of your help. It is truly appreciated.

J. Darby"
We responded:
"Thank you, J. Darby! I'm so happy to hear about your positive experience with Lauren. She truly is a valuable part of our team, and it's wonderful to know she has been so helpful and professional over the years. Your recommendation means a lot to us. We're always here if you need anything else!"
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Shantice Jones

July 1, 2026

5  out of  5
rating by Shantice Jones
"Banks was amazing 10 out of 10 I recommend"
We responded:
"Shantice, thank you for taking the time to leave us a review! I'm glad to hear that Banks provided you with such a great experience. We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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Jay

July 1, 2026

5  out of  5
rating by Jay
"She is amazing!"
We responded:
"Jay, thank you for the 5 stars! I'm happy to hear you think so highly of our service. We're here for you, so feel free to reach out if you need anything else!"
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Martin Foster

June 29, 2026

5  out of  5
rating by Martin Foster
"Good rates with outstanding customer service from Lauren Burge.
I highly recommend doing business with them."
We responded:
"Martin, I'm happy to hear you enjoyed our rates and received outstanding service from Lauren. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
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Evans Plowden

June 23, 2026

5  out of  5
rating by Evans Plowden
"Banks was very helpful when I was trying to find the right plan for my health coverage."
We responded:
"Thank you, Evans! I'm happy to know that Banks was able to assist you in finding the right plan. We strive to offer helpful and personalized service. Let us know if we can help with anything else!"
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Bharath kumar reddy Mopuru

June 19, 2026

5  out of  5
rating by Bharath kumar reddy Mopuru
"I had a great experience with State Farm. Lauren Burge was very helpful, friendly, and easy to work with. She answered my questions quickly and made the whole process simple. I really appreciate her excellent customer service and would recommend Lauren and the team to anyone looking for insurance. Thank you, Lauren!"
We responded:
"Thank you, Bharath, for sharing your experience! I'm glad to hear that Lauren was able to assist you so effectively and make the process smooth. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
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Ross West

June 19, 2026

5  out of  5
rating by Ross West
"Banks Plowden handled my transaction with pure class and got me the protection that I needed. Highly recommend using him for coverage going forward."
We responded:
"Thank you, Ross! I'm glad to hear that Banks provided you with the coverage you needed and made the process smooth. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
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Will Plowden

June 18, 2026

5  out of  5
rating by Will Plowden
"Banks helped me tremendously and would recommend him."
We responded:
"Thank you, Will! I'm glad to hear that Banks was able to provide such great assistance. We appreciate your recommendation and are here if you need anything else!"
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Simone Butler

June 15, 2026

2  out of  5
rating by Simone Butler
"Poor communication style—got pushy and kinda rude towards the end, the customer service didn’t start out like that though. I didn’t enjoy my experience."
We responded:
"Hi Simone, I have reached out to you personally and hate to hear this was your experience with us over the last year. We strive to provide great customer service to everyone, and to hear that we fell short is disappointing. I'd really appreciate to hear your feedback as we are always working to improve and get better. Thank you!"
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Gail Jump

June 11, 2026

1  out of  5
rating by Gail Jump
"I am satisfied"
We responded:
"Hi Gail, thank you for taking the time to let us know you are satisfied! We always try our hardest to make sure our customers have a great experience moving over to State Farm. We appreciate your business!"
Profile photo of Marie Broome

Marie Broome

June 8, 2026

5  out of  5
rating by Marie Broome
"Lauren Burge with Emily Beck State Farm, helped my parents get lower cost coverage for their income needs. Literally dropping their premiums in half. Lauren has been very helpful and quickly answered any questions or concerns."
We responded:
"Marie, thank you for taking the time to leave us a review! I'm happy to hear that Lauren was able to help your parents find more affordable coverage. We're always here if you have any more questions or need assistance!"
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Laurie Fowler

June 4, 2026

5  out of  5
rating by Laurie Fowler
"Lauren Burge was extremely nice helpful and overall determined to get me the best rate possible,along with all the extras.Amen"
We responded:
"Laurie, thank you for taking the time to leave us a review! I'm happy to hear that Lauren was able to assist you in finding a great rate and providing all the extras you needed. We appreciate your support!"
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Lillie Maine

June 3, 2026

5  out of  5
rating by Lillie Maine
"Very courteous, respectful and knowledgeable. Lauren understood what I needed from the first time I spoke with her. She stayed in contact with me with follow-ups to ensure everything I needed was in force."
We responded:
"Lillie, thank you for taking the time to leave us a review! I'm happy to hear that Lauren was able to assist you so effectively and keep you informed throughout the process. We appreciate your feedback and are glad you had a positive experience with our office. Feel free to reach out if you need anything else!"
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Tori Scott

June 2, 2026

5  out of  5
rating by Tori Scott
"Yania is a great Agent! She got me what I needed in less than a hour. Highly recommend."
We responded:
"Thank you, Tori! I'm happy to hear that Yania was able to assist you so efficiently. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
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Angie Cox

June 2, 2026

5  out of  5
rating by Angie Cox
"Lauren was extremely helpful in ensuring I had the best coverage for my newly purchased home and replacing the current coverage on my vehicle. Her knowledge and expertise was pivotal in ensuring I received the best price possible while still having the coverage I needed. Extremely happy with the service provided!"
We responded:
"Thank you, Angie! I'm really glad to hear that Lauren was able to assist you with your home and vehicle coverage. It's great to know you felt confident in the service and the coverage options provided. We're here if you need anything else!"
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mohamed hussein

May 22, 2026

5  out of  5
rating by mohamed hussein
"Excellent customer service"
We responded:
"Hey Mohamed, thank you for the 5 stars! I'm happy to hear you had a great experience with our customer service. We appreciate your support!"
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Skyeer Sky

May 22, 2026

5  out of  5
rating by Skyeer Sky
"Hands down the best experience buying insurance!"
We responded:
"Hey Skyeer Sky, thank you for the 5 stars! I'm happy to hear you had such a great experience with us. We strive to make buying insurance as smooth and pleasant as possible. We appreciate your support!"
Profile photo of MASCHIL YISRAEL

MASCHIL YISRAEL

May 16, 2026

5  out of  5
rating by MASCHIL YISRAEL
"My agent Lauren was very friendly and helpful. She also made sure I was fully covered from car to apartment, and she always makes sure I stay on top of my payments before the due dates. Thanks again."
We responded:
"Maschil, thank you for your feedback! I'm happy to hear that Lauren was friendly and helpful in ensuring you have comprehensive coverage. We appreciate your trust in us. If you need anything else, feel free to reach out!"
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Reginald Cormier

May 12, 2026

5  out of  5
rating by Reginald Cormier
"Kudos all-around to Lauren (Account Representative). She's very professional and places a high premium on detail! I had a wonderful experience working with her as I transitioned from Liberty Mutual to State Farm."
We responded:
"Thank you, Reginald! I'm delighted to hear about your positive experience with Lauren. She truly values professionalism and attention to detail. We're grateful to have you with us at State Farm. If you need anything else, feel free to reach out!"
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Wayne smith

May 12, 2026

5  out of  5
rating by Wayne smith
"Team is very professional and Was willing to offer me Reasonable premium within my budget. They were very courteous and explained to me step by step the process. I am very satisfied."
We responded:
"Wayne, thank you for your feedback! I'm happy to hear that our team provided you with a professional and courteous experience while helping you find a premium that fits your budget. It's great to know you are satisfied with the process. If you need anything else, feel free to reach out!"
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Kenneth R

May 12, 2026

5  out of  5
rating by Kenneth R
"It was a great experience dealing with this office in handling my auto insurance needs. Lauren Burge in particular made it very easy to receive the best discounts available. I look forward to working with them on bundling my homeowners insurance to obtain even deeper discounts."
We responded:
"Thank you, Kenneth! I'm happy to hear that Lauren was able to assist you with your insurance and help you find the best discounts. We're excited to continue working with you on bundling your insurance for even more savings. Let us know if there's anything else we can do for you!"
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pdobson

May 4, 2026

5  out of  5
rating by pdobson
"Excellent service and follow up and follow through"
We responded:
"Hey, there! Thank you for letting us know about your experience and the reasonable price you received. We’re glad to hear the service, follow up, and follow through stood out to you. It means a lot that you chose us for your homeowners and auto coverage. We appreciate you taking the time to share this."
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Rachelle Brown

April 30, 2026

5  out of  5
rating by Rachelle Brown
"Lauren is amazing!! Her customer service is phenomenal, 10/10 recommend working with her!"
We responded:
"Thank you, Rachelle! I'm happy to hear that Lauren provided such phenomenal service. We appreciate your recommendation and are glad to have you with us. If you need anything else, just let us know!"